When the buyer receives defective products or receives wrong products, please contact us within 10 days after the arrival of products. If there are same products in stock, we will replace them as soon as possible, for tailored products (kimono, obi), we will retailor them.
※If the product is not in stock, we will return the product or refunded.
We do not accept replacement for products that fall under any of the following:
・Products after 11 days of products arrival
・Opened and used products ( exclude defective product)
・Any product which shows signs of use (wear, dirt, smell, scuffing, etc.)
・Sale products (Discounted products), Lucky bag products
Refund Amount: Full refund
Round-trip shipping fee covered by: Our company
※Please return the item with payment on arrival
Returns and exchanges at the convenience of the buyerAs a general rule, when buyer is not satisfied with the product or size, exchanges and returns are acceptable only if the products are unopened and unused. Please contact us within 10 days of product arrival.
※ After 10 days of arrival, we will not accept exchanges and returns, so please check the product immediately after it arrives
※Please note that we cannot accept returns or exchanges if the delivered product cannot be stocked or resold, such as when it has been lost or used.
※Buyers are responsible for the round-trip shipping fee. There is no designated shipping company.
Refund Amount: Product price excluding round-trip shipping
Round-trip shipping covered by: Buyer
※Please return the product with advance payment.
Refund methd for products return
※When the payment was made in credit card, our shop will cancel the payment. For further infotmtion, please contact your credit card company.
※Shortly after, we will email buyer with details on refund amount including breakdown details.
Payment request for difference in amount for exchanged products (Payment method)If there are difference in amount when exchanging products, we will contact you directly by phone call or email.